Senator Hotel Lebanon (referred to in this policy as “Senator Hotel,” “we,” “us,” or “our”) respects the privacy of our guests and people who contact us. This policy applies to personal information we receive in connection with inquiries, reservations, hotel and customer services, our website, and our business communications.
Information we may collect
The information we collect depends on how you interact with Senator Hotel. It may include:
- Contact information, such as your name, telephone number, email address, and the contact details of another guest when you provide them for a reservation.
- Reservation and stay information, such as arrival and departure dates, room preferences, number of guests, special requests, reservation status, services requested, and transaction or payment status associated with your stay.
- Communications, including inquiries, requests, feedback, and other messages you send by telephone, email, WhatsApp, social media, or another communication channel.
- WhatsApp information, including message content and related messaging metadata, such as telephone numbers, message date and time, delivery or read status, and identifiers used to route and manage the conversation.
- Service information, such as requests made during a stay, customer-service records, and information needed to respond to or resolve an issue.
- Website and technical information, such as IP address, browser or device information, pages visited, referral source, and analytics or cookie-related signals produced when you use our website.
Please avoid sending sensitive information through WhatsApp or other messaging channels unless it is reasonably necessary for your request.
How we use information
Senator Hotel may use personal information to:
- answer questions and respond to inquiries;
- check availability, create and manage reservations, and prepare for a guest’s arrival;
- provide hotel, room, guest, and customer services;
- communicate about reservations, requests, service updates, and matters related to a stay;
- maintain accurate operational and customer-service records;
- protect guests, staff, systems, and services, including preventing misuse and investigating security or operational issues;
- maintain, troubleshoot, measure, and improve our website, communications, and hotel services; and
- meet recordkeeping or other obligations that apply to the hotel.
WhatsApp communications
When you communicate with Senator Hotel through WhatsApp, your messages and related messaging metadata may be transmitted to and processed using Meta’s WhatsApp Business Platform, including the WhatsApp Business Platform / Cloud API, and the telecommunications, hosting, security, and other service infrastructure needed to send, receive, secure, and manage those communications.
Meta and other providers involved in delivering the service may process information under their own terms and privacy policies where applicable. We use WhatsApp communications to respond to inquiries, assist with reservations, communicate with guests, and provide hotel and customer services.
Security and retention
We use reasonable administrative, technical, and physical practices intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining reservation and operational records, resolving disputes, protecting our services, and meeting applicable recordkeeping requirements. Retention periods may vary according to the type of information and the reason it is held. Information that is no longer needed is deleted, anonymized, or securely disposed of where reasonably practicable.
Your privacy rights
Subject to applicable law, you may ask Senator Hotel to provide access to personal information we hold about you, correct inaccurate or incomplete information, or delete information that is no longer required. Depending on the circumstances and applicable law, you may also have the right to object to or request a restriction on certain processing.
To make a request, contact us using the details below and explain what you would like us to do. We may need to verify your identity before completing a request. Some information may need to be retained where there is a legitimate operational, security, recordkeeping, or legal reason to do so.
Contact us about privacy
For a privacy question or a request to access, correct, or delete your information, contact Senator Hotel using any of the following:
Changes to this policy
We may update this policy when our practices or services change. The “Last updated” date at the top of this page shows when the policy was most recently revised.
